• The purpose of these terms and conditions are to govern the charging, purchasing, using, refunding, etc. of Marbles for the use of various paid services between ZTQ GAMES PTE. LTD. (hereinafter referred to as “Company”)’s internet game service and Users of the AuroraHunt platform (hereinafter referred to as “Users”) and the Company, and to stipulate other necessary matters, such as conditions and procedures, rights, obligations and responsibilities of the Company and the Users of Marbles.

• The contents of these terms and conditions shall take effect when notified to members via the website and the service screen or by e-mail.
• If deemed necessary, the Company may amend these terms and conditions to the extent that they do not violate the relevant laws and regulations.
• In the event that the terms and conditions are amended, the Company shall determine the contents and application date of the revised terms and conditions and shall announce them on the online website 7 days before its effective date. However, if the terms and conditions are revised unfavorably towards the User, the notice will be made available on the online website 30 days before its effective date and Users will be informed by sending a notification to the e-mail most recently provided by the User. The revised terms and conditions take effect from the effective date of publication or notification.
• If the User does not express their intention within 30 days after the Company has announced or notified the revised terms and conditions in accordance with the preceding clause, it will be deemed that the User has expressed their intention to agree. If the User does not explicitly express their intention to refuse, it will be considered that the User has agreed to the revised terms and conditions.

Any matters that are not specifically addressed in these terms and conditions shall be governed by the individual service terms and conditions, the Company's policy, the AuroraHunt platform’s terms and conditions, as well as relevant laws and regulations.

• The terms used in these terms and conditions are defined as follows:
• Marble: Refers to the internet payment method used to purchase paid content provided by the Company's services.
• Charging: Refers to purchasing Marbles in a certain quantity through the payment method and procedure determined by the Company. Marbles are charged by converting them at a rate of 1 Marble per 1 KRW. The charged Marbles are stored with the User’s AuroraHunt ID.
• Bonus Cash: Non-refundable Marbles provided by the Company through events, etc., or provided by a third party affiliated with the Company through affiliated events, etc., without the User charging Marbles through the payment method set by the Company.
• Marbles can be charged, and used for payments and refunds based on the User’s AuroraHunt ID.
• The definitions of terms used in these terms and conditions are in accordance with relevant laws and other general business practices, except for those specified in Article 1.

The usage agreement for Marbles is established when the User agrees to these terms and conditions and purchases Marbles using the payment method and procedure designated by the Company.

• Charging is possible only for Users who agree to the terms and conditions and subscribe to the AuroraHunt service.
• Marbles can be charged in units of KRW 1,320 / KRW 4,400 / KRW 13,200 / KRW 22,000 / KRW 30,800 / KRW 44,000 / KRW 220,000 / KRW 440,000 respectively. However, changes in units may take place depending on the Company's policy or payment methods. In such cases, the Company will make a separate notification on the AuroraHunt platform.
• The Company may individually set Marble charging/purchase/holding limits depending on the type, rating, and payment method of a User or account. The Company may make changes in these limits in accordance with relevant laws and regulations, policies of related administrative agencies, or Company policy. Such details will be announced through notices or on payment pages.
• When the User selects a payment method according to the Marble charging method, a specific payment (usage) regulation will be followed for the selected payment method.

• If an individual under the age of 19 charges Marbles, they must obtain consent from their legal representative. Failure to obtain consent from parents or other legal representatives shall result in the individual being unable to use Marbles.
• If a minor under the age of 19 uses Marbles without the consent of their legal representative, the legal representative may revoke such usage. In such cases, the legal representative must provide written notice or email to the Company expressing their intent to cancel the usage, along with documents that prove their legal representation of the User.
• If a minor uses the personal information of an adult or utilizes the payment information of an adult without their consent to falsely represent themselves as an adult or to claim the consent of a legal representative, neither the minor nor their legal representative or any other revoking authority shall be permitted to cancel such usage.

• The company may decline or revoke approval of Marble payment requests that fall under any of the following categories:
  • When the payment amount has not been received or the identity of the payer cannot be confirmed;
  • If a minor under the age of 19 makes a payment without the consent of his/her legal representative;
  • When it is deemed impossible to approve a Marble payment due to reasons attributable to the User;
  • In cases where the payment information of another person has been stolen, or a transaction has been fraudulently conducted;
  • When the service is utilized by stealing the name or personal information of another person;
  • When the rights to the Marble service are transferred or sold to a third party;
  • Where an illegal act is committed by exploiting the means of payment;
  • In the event of hacking or other system overload;
  • When any or all of the personal information provided during the AuroraHunt platform sign-up process is found to be false;
  • When the service is used in violation of other specified terms and conditions.
• The company may limit or restrict approval of an application for use until the reason for the restriction of approval is resolved in any of the following cases:
  • When it is deemed that the lack of service facilities would prevent satisfactory service provision to all Users;
  • In the event of technical difficulties in the provision of services;
  • When it is impossible to provide payment services due to a failure, inspection, or other issue with the payment method provided by each payment method provider.

• Marbles are used to access various paid services provided by the company.
• Marbles are deducted immediately upon purchasing paid services or content provided by the Company.
• If paid content purchased using Marbles is damaged, lost, or deleted due to reasons caused by the Company, the paid content will be restored, and if it is impossible or difficult to restore the paid content, the Marbles will be refunded. However, if compensation for damages for paid content is determined differently in the individual service terms and conditions, it shall be governed by the relevant service terms and conditions.
• The balance of Marbles does not accrue any interest.
• The order of deducting Marbles (when a User with multiple types of Marbles uses a portion of them) and the method of using Marbles shall be notified separately by the Company on the AuroraHunt platform or the Marble charging guide page.

• The User may terminate the contract or request the suspension of the service due to the User's circumstances.
• The termination of the contract or suspension of service under Article (1) will become effective when the User notifies the Company of their intention through telephone, email, or simulated transmission. Upon receipt of the User's notice of intent to terminate the contract or suspend the use of the service, the Company will promptly respond to the User.
• A cancellation of the Marbles contract can only be requested for the entire balance.
• If a User requests a refund of their Marvel balance, a refund fee of 10% of the refund amount will be deducted from the balance. However, if the refund amount is less than 10,000 won, a refund fee of 1,000 won will be deducted instead. Refunds will not be processed for amounts less than 1,000 won.
• Upon receipt of the User's expression of intent to terminate the contract or suspend the service, the Company is obligated to refund the Marvel balance within three business days. However, for payment methods that necessitate payment confirmation, such as ARS or mobile phone payment, the refund must be processed within 3 business days from the payment confirmation date.
• Refunds will not be granted for Marbles falling under any of the listed items:
  • Marbles charged with any gift certificates;
  • Marbles charged with external mileage or points;
  • Bonus Cash earned by winning or participating in an event;
  • Bonus Cash charged through Avatars or other item purchases;
  • Marbles charged through illegal methods, such as payment method theft, etc.;
  • Marbles that have been charged abnormally due to system failures or bugs, etc.;
  • Bonus Cash provided through affiliate events, etc. from third parties affiliated with the Company;
  • Marbles that are excluded from refunds based on the restrictions set forth in the AuroraHunt platform terms and conditions or individual service terms and conditions are not eligible for reimbursement;
• In the event that a User has been found to have used a prohibited program as stated in the AuroraHunt platform terms and conditions, engaged in illegal activities, or if the Company has restricted the User's account use or terminated their contract, the Company may also restrict the refund and use of Marbles. Additionally, the Company will notify the User via email regarding these circumstances and provide information on how to file an objection. However, this will not apply if the User proves that they are a legitimate User or have not committed any serious illegal activities.
• Upon refund of Marbles, any remaining Bonus Cash obtained through promotional charging events or other means provided free of charge will be forfeited.
• In the event that a User has a marble balance upon withdrawing from membership, they must first utilize the paid services or purchase paid content, or apply for a balance refund before proceeding with the withdrawal process. Once the withdrawal is complete, the balance cannot be refunded.
• Refunds can only be paid to payment accounts registered under the User's information with the Company. In the event that payment must be made to a different account due to unavoidable circumstances, the User must provide a power of attorney, User ID, data to verify the relationship with the other party, and bank account information to the Company's customer center.

• Products purchased by Users using Marbles may have a limited period of use. In the case of paid content without a separate period of use, the effective period is one year (365 days) from the date of purchase. The right to use paid content is guaranteed as long as the User continues to use the service normally. If the User is prohibited from using the account, the use of paid content will also be suspended, and the Company will not be liable for refunding the purchase price to the User.
• In the event that a User wishes to cancel paid content (such as fixed-term products) purchased using Marbles, the Company will deduct the purchase amount from the product and refund it to the User's Marble balance. However, if the individual service terms and conditions specify a separate refund policy for products purchased using Marbles, the purchase cannot be canceled using both Marbles and Bonus Cash at the same time.
• Users who have purchased paid content using Marbles may cancel their subscription (cancel the purchase) without incurring additional fees within 7 days from the date of signing the contract or from the date when the paid content becomes available. However, the withdrawal (cancellation) of subscription may be restricted under the Consumer Protection Act and the Content Industry Promotion Act for certain paid content, such as gifts and events provided free of charge by the Company or a third party, and paid content that has already been used or is considered to have been used at the time of the subscription withdrawal request. In such cases, the Company will take necessary measures in accordance with the relevant laws, such as notifying the User at the time of purchasing the paid content.
• Paid content that does not have a separate period of use cannot be refunded as Marbles if the effective period of use of one year has elapsed from the date of purchase.
• In the event that the use of time-based items is restricted due to in-game inspections or other reasons, the Company shall provide advance notice to the Users at least one hour prior to the restriction, and the Users shall refer to the terms and conditions related to the use of time-based paid items. However, if the use of time-based items is restricted due to reasons such as inspection, the Company shall not be obligated to recover or refund them.
• Paid content purchased in-game using Marbles that correspond to any of the following items will not be eligible for Marble refunds:
  • Bonus Cash earned by winning or participating in an event;
  • Bonus Cash charged through Avatars or other item purchases;
  • Marbles charged through illegal methods, such as payment method theft, etc.;
  • Marbles that have been charged abnormally due to system failures or bugs, etc.;
  • Bonus Cash provided through affiliate events, etc. from third parties affiliated with the Company;
  • Marbles that are excluded from refunds based on the restrictions set forth in the AuroraHunt platform terms and conditions or individual service terms and conditions are not eligible for reimbursement;
• In the event that a User has been found to have used a prohibited program as stated in the AuroraHunt platform terms and conditions, engaged in illegal activities, or if the Company has restricted the User's account use or terminated their contract, The Company may also limit Marble refunds and usage of any remaining service charges and paid content in the account at that time. Additionally, the Company will notify the User via email regarding these circumstances and provide information on how to file an objection. However, this will not apply if the User proves that they are a legitimate User or have not committed any serious illegal activities.
• In the event of any discrepancies between the terms and conditions of individual services pertaining to the refund of goods purchased through Marbles, the terms and conditions of the individual service will take precedence.

• Marbles charged by the User must be used within 5 years from the date of charging, otherwise they will expire.
• Bonus Cash received from a third party affiliated with the Company, through winning or participating in an event, must be used within a specified period mentioned at the time of payment. If no period is specified, the Bonus Cash must be used within 3 months (90 days) from the date of payment, otherwise it will expire.

• In case of an overpayment, the Company must refund the full overpayment amount using the same method as the payment of the usage fee.
• If it is not possible to issue a refund in the same manner as the original payment, the User will be informed in advance.
• If an overpayment is due to the Company's fault, the Company will refund the full amount of the overpayment, without considering any contract costs. However, if the overpayment is due to the User's fault, the User will be responsible for covering the cost of the Company's refund, up to a reasonable extent.
• If the User disputes a refund of an overpayment, it is the responsibility of the Company to provide proof that the payment was duly charged.
• The Company handles the refund process of overpayments in accordance with the Digital Content User Protection Guidelines.

• In order to use paid services, such as charging Marbles, Users must provide payment information such as mobile phone numbers, credit card information, and bank account details. This information will be used by payment agencies in accordance with relevant laws and regulations.
  Information provided by payment method:
  • Credit card
    A. Recipient of information (payment agency)
    - Company Name: Payletter Co., Ltd.
    - Homepage: http://www.payletter.com
    B. Information provided
    - Card payment using ISP: Payer ID, payer name
    - Card payment using safe payment: Payer ID, payer name
  • Internet banking
    A. Recipient of information (payment agency)
    - Company Name: Payletter Co., Ltd.
    - Homepage: http://www.payletter.com
    B. Information provided
    - Payer ID, payer name
    C. Payment information use purpose: Payment inquiry
    D. Payment information retention and usage period: Retention for 5 years including payment date
  • Virtual account
    A. Recipient of information (payment agency)
    - Company Name: Payletter Co., Ltd.
    - Homepage: http://www.payletter.com
    B. Information provided
    - Payer ID, payer name
    C. Payment information use purpose: Payment inquiry
    D. Payment information retention and usage period: Retained for 5 years including payment date
  • Mobile phone
    A. Recipient of information (payment agency)
    - Company Name: Payletter Co., Ltd.
    - Homepage: http://www.payletter.com
    B. Information provided
    - Payer ID, payer name, mobile number
    C. Payment information use purpose: Payment inquiry
    D. Payment information retention and usage period: Retained for 5 years including payment date
  • ARS
    A. Recipient of information (payment agency)
    - Company Name: Payletter Co., Ltd.
    - Homepage: http://www.payletter.com
    B. Information provided
    - Payer ID, payer name, landline number
    C. Payment information use purpose: Payment inquiry
    D. Payment information retention and usage period: Retained for 5 years including payment date
  • Gift certificates and prepaid cards (cultural gift certificates, game culture gift certificates, Happy Money, book gift certificates, Teen Cash)
    A. Recipient of information (payment agency)
    - Company Name: Payletter Co., Ltd.
    - Homepage: http://www.payletter.com
    B. Information provided
    - Payer ID, payer name
    - When paying by pin method: Pin number
    - When paying by charging method: The gift certificate and prepaid card site ID
    C. Payment information use purpose: Payment inquiry
    D. Payment information retention and usage period: Retained for 5 years including payment date

• The User shall assume full responsibility for managing any additional information provided for payment purposes, including credit card numbers and account details, unless otherwise stipulated by these terms and conditions or relevant laws and regulations.
• The User shall not allow any third party to use the additional information provided by him/her, and he/she shall be responsible for this.
• In the event that the User's information has been stolen or is being used by a third party, the User must promptly notify the Company and follow the Company's instructions. The Company shall not be held liable for any damages arising from such a violation.

• The Company strives to protect Users' personal information, including account information, as prescribed by relevant laws and regulations.
  The protection and use of a User's personal information shall be governed by the relevant laws and the Company's separately notified “Personal Information Handling Policy and Youth Protection Policy".

• The Company shall not be held liable for any failure to provide the service in the event of natural disasters, national emergencies, unresolved technical defects, or other force majeure events beyond the Company's control.
• The Company shall not be held responsible for any damages incurred by the User in connection with the use of Marbles, unless such damages result from intentional or negligent actions on the part of the Company.
• The Company may temporarily suspend the provision of Marble services due to necessary reasons such as maintenance inspections, replacements, and failure of communication information and communication facilities. The Company shall not be held responsible for any damages incurred by the User as a result of such suspensions.
• The Company shall not be held liable for any loss of expected revenue by the User resulting from the use of the service, nor for any damages caused by the data obtained through the service.
• The Company shall not be held liable for any suspension or disablement of Marble use resulting from reasons attributable to the User.
• The Company shall not be held responsible for any problems arising from the User's computer environment or network environment that are not attributable to the Company.
• The Company is not obliged to intervene in any disputes arising between Users or between Users and third parties through the use of Marbles, nor shall it be held responsible for compensating any damages resulting from such disputes.

• In the event of any disagreement or dispute between the Company and the User regarding the use of the service, both parties shall endeavor to reach a mutually acceptable resolution through amicable negotiations.
• If a lawsuit is filed due to a failure to reach an amicable resolution between the Company and the User regarding the use of the service, the Seoul Southern District Court shall have exclusive jurisdiction.
• The law of the Republic of Korea applies to lawsuits filed between the Company and the User.

<Attachment> These terms and conditions shall come into effect as of August 1, 2022.